Kimberley Holiday Flats Access Statement

ACCESS STATEMENT FOR KIMBERLEY HOLIDAY FLATS 2011

Introduction:

Kimberley is a stone built semi detached property with 2 floors & basement built around 1869. There is a modern purpose built apartment with small garden at the rear. Our tarmac car park is at the front of the building on Sands Road. Access to apartment 8 is at the front of the building near the railings, has 8 steps down with a handrail to its own entrance. Apartments 1-7 are accessed at the left side of the main building. Apartments 1, 2 & 3 are on the ground floor with apartments 4, 5 & 6 on the 1st floor and apartment 7 on the 2nd floor. Access to apartment 9 is further down past reception at the back, has 2 steps up with a handrail to its own entrance. Some apartments are suitable for disabled use subject to the actual disability requirement. Check from the information below and by phone/email as to the suitability and if available.
We have tried to provide as much information as possible in this statement, if you have any queries please do call. We look forward to welcoming you.

Pre-Arrival:

We have, photos of each apartment (showing access) on our website, including a diagram layout of them. The diagram is not to scale and is only intended to show room layout and furniture positions.
Booking enquiries can be made directly from the website via email, or via telephone or by letter. Once availability is confirmed (preferably by phone) bookings can be made, again by the same method.
We can arrange for provisions to be delivered for your initial arrival, please let us know what you require
A 'how to find us' map is in our brochure and website along with the 'multi Map'. Written directions available upon request
The nearest bus stop is just next door at 37. You need to confirm the correct bus from the bus station but RiverLINK 100 to Totnes and x46 to Exeter both stop here
Paignton (Main) train and bus/coach station is 300m away and is a level 10-minute stroll. Taxis are available here too
The nearest RADAR toilet's (2) are 120m away on in front of our pier on Paignton green sea front and behind the Apollo multiplex cinema/tourist information office. The latter has easy parking
Disabilities must be advised beforehand so we are made aware of and they can be noted
We offer the facility to hire a wheelchair and other aides and equipment if available (at own risk). Please ask
A mobile internet dongle may be hired if available for your laptop, for use in your apartment on the O2 network. Please ask for the tariff. There is a free Wi-Fi hotspot in the reception area for short use.

Arrival and Car Parking Facilities:

Guests must depart no later than 09.30am.
We have a parking space for 1 vehicle per apartment. Please park anywhere within the white lined bays but not too close to the front railings please as we need to have access to the plant troughs.
Admission to your apartment on arrival is not before 3.30pm., apartments are usually ready around mid-day though (or much sooner depending on the time and day guests vacate as to how soon we can get them ready), guests therefore are welcome to collect their keys etc much sooner. Should you arrive early and it's not ready you are welcome to park if there's a space. There are a number of good places to go for breakfast or just refreshment within a level 5 minute stroll of us until it's ready.
Early train/coach arrivals may leave luggage (before & after stay).
There's a toilet just inside the main entrance on the left marked 'private' for emergency use.
Nigel or Fran will welcome you on admission to your apartment

Main Entrance and Reception:

The main entrance door opens to the right into the hall and can be found 3m from the car park down the left side of the building on the right.
There is a red tarmac ramp for wheelchairs to have a smoother entry through the main door (68cm narrowest point). The 80cm door and keyhole is a standard regulation height. Just inside also there is a short ramp (rising approx 40cm) with a handrail.
Our reception can be found almost exactly opposite the main door on the left, please ring the bell to contact us.
Just inside our reception are laundry facilities.
Limited Wi-Fi access may be obtained in the reception area for guests with laptops. We only wish to provide a convenient service for guests to check their daily emails etc whilst on holiday. We have an O2 laptop 'dongle' that may be hired if available for use in your apartment.

Public Areas - General: (Internal)

Just inside the main entrance, in the hallway on the right is our notice board. On which the tide times & coast guard info can be found and a weekly list of all car numbers (LINKED to the owner's apartment number) can be found too for your convenience.
Also situated in the hall is a wall mounted first aid kit next to a BT pay phone (low tariff, outgoing calls only), fire alarm control box (above notice board) and various brochures & leaflets.
Apartments 1, 2 & 3 are located on the ground floor at the end of the hallway.
Apartments 4, 5 & 6 are on the 1st floor. These are accessed via a staircase from the hall. This staircase has 2 flights up to the landing where more leaflets can also be found.
Apartment 7 is on the 2nd floor. This is accessed via a staircase with 2 flights up to the top landing.
There are 5 fire alarm (break/glass) points, 1 point in the hallway, on 1st & 2nd floor landings and apartments 8 & 9 respectively.
In the event of an electrical power failure emergency lights come on in each flat, in all the public access areas and outside. Exit signs are situated throughout the entire establishment.
Lighting in the main building is controlled by switches on each level

Public Areas - WC:

A small toilet marked private is situated mid-way in the hallway. We request this facility only be used in an emergency

Laundry:

Is situated in the reception area. Non-bio powder & conditioner supplied (see tariff). Large rotary line outside for guests use. Pegs in each flat, more available if needed

Restaurant/Dining Room, Bar and Lounge, Take Away and Café:

Not available - available within a level 5 minute walk

Shop:

Not available - Local shops within a level 5-minute walk

Treatment room/s:

Not available - first aid available on Paignton green, Paignton hospital (limited service) is 15 minutes away in Town centre

Leisure Facilities:

The bench at the front of the building is for communal use.
Rear garden use is for apartment 9 only. Apartment 8's passageway (has some deckchairs) is exclusive for this flat only

Outdoor Facilities:

The (red tarmac) yard area at the side of the building is where the rotary clothesline, the blue refuse bin and 2 wheelie-recycling bins are sited. One is for newspaper & the other for glass. Has sensor security lighting after dark.
3 lights outside are controlled by night/day sensors for your safety

Conference/Meeting Rooms, Banqueting, Clubs, Entertainment:

Not available

Bedrooms:

All bedrooms are fitted with (mains wired) modern combined heat & smoke alarms.
All double beds are 4'-6", single beds are 3' and are a standard height. Apartment 9 has a posture sprung 5' king size. Most of our mattresses are ORTHOLUX made by CUMFILUX from the medi-care range(chunky orthopaedic, medium firm).
Where needed the windows all have childproof catches

Bathrooms, Shower-room and WC: (En-suite or shared)

Taps throughout (except No. 6 bathrooms) are single lever style.
All apartments are self-contained with none shared; apartments 1 - 8 have ensuite showers. With the exception of No. 7, which is sunken, all others have (20cm) raised 80cm stone shower trays. No. 8's tray is raised 28cm. All apartments except No.9 have 8.5kw instantaneous electric shower units. All have a fitted grab rail. All have fitted extractor fans. No. 9 has a standard height bath and grab rail with a Mira shower over.
Ceilings in bathrooms are of a standard height except No.7 (185cm) and 190cm in the sunken shower.
Toilets are all a standard size & height. Each has a grab rail. All have extractor fans where needed.

Self-catering Kitchen:

Taps throughout are single lever or single lever mixer style.
All kitchens except apartments 7, 8 & 9 are open plan kitchen/lounge/diner type style. No. 7's is a small separate galley style with (183cm/6') ceiling height. No. 8 and 9 are separate fitted kitchens.
All have standard electric cookers and microwaves for cooking.
All have standard height worktops, fridges with icebox. Apartments 8 & 9 (both ex owners) have fridge freezers and a filtered drinking water tap.
There are adequate table place settings per person for the maximum capacity of each apartment.
Electric kettles are stainless steel.
All pots & pans and cooking utensils are stainless steel.

Lounge:

Each lounge, whether separate or open plan, has comfy chairs per person for the capacity of each apartment.
All apartments except No.8 & 9 have 21" TV's with a twin tuner freeview recorder. No. 8 has the same recorder with a 24" widescreen, and No.9 has the same recorder with a 28" widescreen TV.
A DAB radio is in each lounge
No's 2, 5, 8 & 9 have coffee tables and one can be supplied on request

Caravans, Holiday Homes and Twin Units:

Not applicable

Attractions: (Displays, exhibits, rides etc.)

Refer to local tourism/information offices for details/dates for local events etc.

Grounds and Gardens:

Apartment 9 has its own enclosed walled garden with a latched gate. The garden is accessed from within with 3 steps down to a paved patio. A rotary line is present as is a solid wooden picnic table and bench seating either side. A couple of sun loungers are available in the shed.
No.8 has its own passageway and a couple of canvas chairs.
For other information in this section please refer to previous section on Outdoor Facilities.

Additional Information:

We are a non smoking establishment
We are members of the Torbay self-catering association
Our apartments are inspected each year by the 'Visit Britain' quality scheme assessors ( www.visitbritain.com )
Well behaved dogs are welcome by arrangement
Various discount vouchers for some of the Bays attractions are provided in each appartment. Enquire please for current info
Information on emergency procedures is found in the hallways, within the guest information pack and on signage in each apartment
Fresh 'filtered' water (own container please) free on request
Various items can be supplied for overseas guests & guests not arriving by car: Hair dryer, electric fan, towels, magazines, books, coffee table and provisions etc

Contact Information:

Address: Kimberley holiday flats 39 Sands Road, Paignton, Devon TQ4 6EG
Telephone: 01803 551576
Email: enquires@kimberleyholidayflats.co.uk
Website: www.kimberleyholidayflats.co.uk
Grid reference: Riviera Guide - E10
Hours of operation: Open all year - enquires during office hours are preferred
Emergency number: As above>
Local Carers: Contact for information

History and Future Plans:

Up until the 1950's, Kimberley flats was a private house for the gentry with a library, servant's quarters and a large basement to store all the 'booty'. Some time mid century it was named Grenofenn and became a guest house with a nice lawn garden at the front. During the 1970's it became holiday flats and was re-named to Kimberley.
We acquired the business in 1996. The previous owners were former local hoteliers who ran it as a family business. They were also committee members of the Torbay self-catering association. The previous owner apart from being the Treasurer was also the TSCA holiday flats 'Inspector'. They did most of the major reconstruction work during their time here. We were fortunate with the knowledge, goodwill and repeat trade passed on to us
Since that time Fran & I at the Kimberley are continually working to improve our facilities for disabled, young and old alike.
Future Plans:

Renew all cutlery throughout before November '09 - done
Update all photos on website before Christmas '09 - done except 2 & 7
Apartments 1, 2, 3, 5 & 8, installing false ceiling ('G' tec board for sound proofing) before April 2010 - done
Apartment 1, 2, 3, 5 & 8 done.
New carpets & sound proof underlay throughout in 1, 2, 3, 4, 5, 6, 7, & 8, and all stairs & hallways - done.
Additional storage heater in No. 8 bedroom - done.
There is a visitor's book by the telephone in the hall and a book also in apartments 8 & 9. We welcome your feedback to help us if you feel we could improve our apartments in any way and anything we might not be aware of. We would appreciate if you have a particular problem to come and let us know straight away so we can put all to rights. We have a high repeat and referral trade and value your custom.

PROPRIETORS: Nigel Boon & Fran Moreby
Kimberley Holiday Flats
39 Sands Road, Paignton, Devon TQ4 6EG
tel:+44 (0)1803 551576
web: www.kimberleyholidayflats.co.uk
email: stay@kimberleyholidayflats.co.uk